Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange. if you ordered within 30 days and decide you don't like the product, we'll give you your money back. To be eligible for a fully refunded return we simply ask that the product still be fully functional and include all pieces. Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to 730 E Main st. Ada, Ok 74820